Terms and Conditions
By using MontrealX (1 Canada Inc), and booking a package as a Customer, you agree to be legally bound by these Terms and Conditions, including those terms and conditions incorporated by reference. Please read these terms carefully. If you do not accept these Terms and Conditions stated here without modification, you may not use MontrealX services. MontrealX may revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to review the Terms and Conditions, because they are binding on you.
BETWEEN: MontrealX, having its primary office at:
6683 Rue Jean-Talon E, Suite 1100
AND Customer (hereinafter “Customer”)
WHEREAS Operator arranges bookings for tours;
WHEREAS Customer is the organizer of a tour group;
WHEREAS the parties wish to set forth the terms and conditions that shall govern their relationship and to enter the present Agreement;
NOW THEREFORE, in consideration of the promises, covenants, undertakings and obligations hereinafter set forth, the parties hereto agree as follows:
1.1 The preamble hereto is true and correct and forms an integral part hereof as if recited at length herein;
2.1 As used in the present Agreement, each reference to either party includes that party’s agents, employees, contractors, sub-contractors, partners, and
2.2 any other person or entity engaged by that party in the execution of the rights and obligations created hereunder;
3.1 Customer hereby books, and Operator hereby accepts the booking for the tour as detailed in the Customer’s invoice;
3.2 Customer hereby agrees to pay the price of the Tour as set forth in his respective invoice;
4 Cancellation fees and schedule
*For groups over 25 travelers, or travelers part of a customized affiliate package (i.e. University or other school groups), refer to section 4.2
*For special events, like New Years Eve, refer to section 4.3
*If you booked air travel with us, refer to section 9 of these Terms and Conditions.
*All “Days” below refer to business days prior to arrival (excluding holidays)
14 or more days $500
4 to 13 days The greater of 50% of your invoice or $500
0 to 3 days No cancellations allowed
11 or more days No cancellation fee ($0)
3 to 10 days $100 per room 0 to 3 days No cancellations allowed
11 or more days No cancellation fee ($0)
4 to 10 days $50 per person
0 to 3 days No cancellations allowed
Add ons, Options, Activity & Other Reservation Cancellations
3 to 10 days No cancellation fee ($0)
0 to 3 days Deposit paid for the activity, or $20 per person
For restaurant, supper club, and VIP nightclub Reservations.
4.2 *For groups over 25 travelers, or travelers who are part of a customized affiliate package (i.e. University or other school groups)
Reservations are FINAL once payment has been received and no cancellations are permitted. All payments received are non-refundable and non-transferable.
4.3 *For special events, like New Years Eve
Reservations are FINAL once payment has been received and no cancellations are permitted. All payments received are non-refundable and non-transferable.
5 Terms and conditions
5.1 Operator acts as the contractor for tours, and subcontracts for the provision of services by various carriers, hotels, and bars, clubs, and other such establishments (“Providers”). Under no circumstances does Operator warrant, guarantee, or make any representation as to the services provided by the said Providers, and shall not be responsible for any default, failure, delay, act or omission of any kind whatsoever alleged or committed by any Provider. In such event, Organizer and/or its customers shall have recourse only against the said Provider or Providers directly;
5.2 Any and all services rendered by the said Providers are in every case governed by the particular agreements in force between each Provider and the Organizer and/or its customers, as the case may be;
5.3 Operator shall not be responsible for any loss, injury, delay or theft, resulting from any occurrence during the Tour. In any event, damages shall in all circumstances be limited to such unrefunded amounts actually paid to and received by Operator;
5.4 Operator reserves the right to cancel the Tour of and remove immediately and without notice any person who disrupts the peaceable enjoyment of the other persons or violates any rule of any carrier or hotel or who otherwise behaves in a disorderly manner. In such case, no refund shall be payable pursuant thereto, and the person so removed shall be solely responsible for any and all costs associated therewith;
5.5 Operator is not responsible for refused entries, even if the required information and travel documents are complete.
6.1 The individual provisions of the present Agreement are severable from the others, and in the event that any provision is deemed to be illegal, void or unenforceable, the validity of the other provisions shall not be affected thereby;
6.2 Any provision determined to be unenforceable by an authority of competent jurisdiction shall be deemed modified to provide for the enforcement hereunder in accordance with the intent thereof expressed or implied by such provision to the extent permitted by law;
6.3 In the event of a breach of any term or terms of this Agreement, failure by either party to institute legal action or proceedings shall not constitute a waiver of any right, nor shall it affect that party’s right to require performance of any and all obligations undertaken pursuant to the terms of this Agreement at any time thereafter;
7 Force Majeure
7.1 The Operator shall not be held to be in default of the present Agreement for any delay or failure in performance caused by factors beyond its reasonable control, including, without limitation, acts of God or of civil or military authority, embargoes, epidemics, war, terrorist acts, fires, floods, earthquakes, strikes, power blackouts or brownouts, software or hardware malfunctions, or failures of services of other persons or transportation or telecommunications carriers;
8 General Provisions
8.1 Each party acknowledges that it has read this Agreement, understands it, and agrees to be bound by its provisions; This Agreement shall enure to the benefit of and be binding upon the parties personally. Any monetary obligations arising from the present Agreement shall be binding upon the parties’ respective legal representatives, transferees, successors and assigns;
8.2 The present Agreement contains the entire agreement between the parties concerning the subject matter hereof, and no representations, inducements, promises or agreements, or otherwise, between the parties with reference thereto and not embodied herein, shall be of any force and effect hereunder;
8.3 This Agreement shall not be waived, superseded, amended, or modified in whole or in part other than in writing, duly executed by both parties hereto;
8.4 The present Agreement shall be construed and interpreted according to the laws of Quebec;
8.5 The parties acknowledge that they have required that this agreement and all documents, notices and correspondence relating thereto be prepared in English. / Les parties reconnaissent avoir exigé que la présente convention et tous les documents, avis et correspondance y afférents soient rédigés en anglais.
9 Air and Hotel Bookings
- We have 24 hours to void a reservation if we cannot put all travellers at the same hotel.
- Guests must be at least 18 to 21 years of age at time of check-in (depending on individual hotel policy) unless accompanied by a parent or guardian
- The traveler must present photo ID at check in.
- The traveler may be required to present a valid credit (no debit) card or cash deposit at check in for incidentals.
- The credit card will be charged in full at the time of booking.
- The package price includes MontrealX’s Services, Taxes & Fees. There may be an additional departure surcharge, payable to the appropriate airport authority at time of departure or prior to departure, depending upon the destination.
- If Travel Protection is purchased it is non-refundable.
- The hotel reservation is prepaid and guaranteed for late arrival.
- Any incidental charges at the hotel (parking, phone calls, room service, or energy surcharges) will be handled directly between the traveler and the hotel.
- Once booked, the traveler’s air, hotel, and any other reservations cannot be transferred or changed to another name or destination.
- No refunds can be made for unused hotel nights resulting from delayed check-in or early check-out, unless the traveler has purchased a Travel Protection Plan.
- A Government-issued photo ID is required at the airport, hotel, and for Additional Services.
- For international destinations, a valid passport, birth certificate, or certificate of naturalization, when presented with a photo I.D., are the acceptable documents for proof of citizenship for U.S. citizens, but it is highly recommended that a passport is used. Note that some destinations now accept passports only. It is the traveler’s responsibility to travel with the required documents. No refunds will be made if improper documentation results in denied boarding or entry.
10 Change, cancellation and refund policies for Air and Hotel bookings
- Change fees and penalties are assessed based on the departure date of the trip, hotel policies, and date you initiate changes.
- Days are defined as 24-hour periods completed between the date of the trip cancellation or modification and the departure date.
- Travel Protection relates to the specific itinerary. Any change to the itinerary may be considered a new trip and require a new premium. The premium for the original itinerary is non-refundable.
- You can make changes to the trip after purchase, subject to fees, and availability.
- For changes to the air reservation that are changeable, a fee of $275.00 applies. You also will be responsible for any difference in fare. Some air reservations are non-changeable.
- The traveler is not permitted to make changes to the hotel reservation after booking.
- Customers cannot change the destination of the package once the package is purchased without incurring trip cancellation penalties.
- You can make changes to your trip after purchase, subject to fees, and availability.
- This trip is non-refundable once booked.
11 Domestic Flight Notice
- Air transportation to be provided between points in the U.S. (including its overseas territories and possessions) is subject to the individual contract terms (including rules, regulations, tariffs and conditions) of the transporting air carriers, which are herein incorporated by reference and made part of the contract of carriage.
- Where this coupon is issued for transportation, or services other than air travel, specific terms and conditions may apply. These terms and conditions may be included in the ticket set or may be obtained from the issuing company or agent.
- Please make sure you have reviewed the important legal notice entitled “Conditions of Contract”, “Notice of Incorporated Terms”, “Notice of Baggage Liability Limitations”, and “Notice of Overbooking”
12 International Flight (Warsaw Convention) Notice
- If the passenger’s journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury and for the loss of or damage to baggage.
- See also the notices entitled “Advice to International Passengers on Limitation of Liability” and “notice of Baggage Liability Limitations”
13 About E-Tickets, Notices and Conditions
If the passenger’s journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw Convention may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage. See also notices headed “Advice to International Passengers on Limitation of Liability” and “Notice of Baggage Liability Limitations”.
- As used in this contract “ticket” means this passenger ticket and baggage check, or this itinerary/receipt if applicable, in the case of an electronic ticket, of which these conditions and the notices form part, “carriage” is equivalent to “transportation”, “carrier” means all air carriers that carry or undertake to carry the passenger or his baggage hereunder or perform any other service incidental to such air carriage, “electronic ticket” means the Itinerary/Receipt issued by or on behalf of Carrier, the Electronic Coupons and, if applicable, a boarding document. Warsaw Convention means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended at the Hague, 28th September 1955, whichever may be applicable.
- Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not “international carriage” as defined by that Convention.
- To the extent not in conflict with the foregoing carriage and other services performed by each carrier are subject to: (i) provisions contained in the ticket; (ii) applicable tariffs; (iii)carrier’s conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.
- Carrier’s name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier’s tariffs, conditions of carriage, regulations or timetables; carrier’s address shall be the airport of departure shown opposite the first abbreviation of carrier’s name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in carrier’s timetables as scheduled stopping places on the passenger’s route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.
- An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its Agent.
- Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by carrier for carriage and its agents, servants and representatives.
- Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation complaint must be made in writing to carrier forthwith after discovery of damage and, at the latest, within seven days from receipt; in case of delay, complaint must be made within 21 days from date the baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation.
- This ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in carrier’s tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.
- Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.
- Passenger shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.
- No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract.
CARRIER RESERVES THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF APPLICABLE LAW OR CARRIER’S TARIFFS, RULES OR REGULATIONS.
Notice of Incorporated Terms:
Effective January 1, 1983, this notice forms part of the conditions of contract between the airline and the passenger. If there is any inconsistency between the incorporated terms described below and the terms and conditions in the passenger’s ticket, these incorporated terms govern. Air transportation to be provided between points in the US (including its overseas territories and possessions) is subject to the individual terms of the transporting air carriers, which are herein incorporated by reference and made part of the contract of carriage. Foreign air transportation governed by applicable tariffs on file with the US and other governments. Incorporated terms may include, but are not restricted to:
- Limits on liability for personal injury or death
- Limits on liability for baggage, including fragile or perishable goods, and availability of excess valuation coverage.
- Claims restrictions, including time periods in which passengers must file a claim or bring an action against the air carrier.
- Rights of the air carrier to change terms of the contract.
- Rules on reconfirmation of reservations, check-in times, and refusal to carry.
- Rights of the air carrier and limits on liability for delay or failure to perform service, including schedule changes, substitution of alternate air carriers or aircraft and rerouting.
You can obtain additional information on items 1 through 6 above at any US location where the transporting air carrier’s tickets are sold. You have the right to inspect the full text of each transporting air carrier’s terms at its airport and city ticket offices. You also have the right, upon request, to receive free of charge the full text of the applicable terms incorporated by reference from each of the transporting air carriers. Information on ordering the full text of each air carrier’s terms is available at any US location where the air carrier’s tickets are sold.
Denied Boarding by Overbooking
(does not apply to tickets sold in the United States for transportation originating in the United States):
In those countries where Denied Boarding Compensation regulations are in force, carriers operate compensation plans for passengers with confirmed reservations who are denied boarding because of non-availability of seats caused by overbooking. Details of these plans are available at the airlines’ offices.
The times shown on this ticket or itinerary/receipt if applicable are the departure times of the aircraft. Check-in times, as advised by your carrier, or in the airline’s timetable, are the latest times at which passengers can be accepted for travel, allowing the necessary time to complete all formalities. Flights cannot be held up for passengers arriving late, and no responsibility can be accepted in such cases.
Notice of Baggage Liability Limitations:
Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel (including domestic portions of international journeys) the liability limit is approximately $9.07 per pound for checked baggage and $400 per passenger for unchecked baggage. For travel wholly between US points, federal rules require any limit on an airlines baggage liability to be at least $1250 per passenger. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier.
Passengers are usually permitted a free checked baggage allowance, the limit of which may differ by airline, class, and/or route. Extra charges may apply for checked baggage in excess of the permitted allowance.
Passengers are usually permitted a free cabin baggage allowance, the limit of which may differ by airline, class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Please ask your travel agent or airline for more specific information. Refer to http://www.iata.org/bags for information and links to airline websites.
Dangerous Articles in Baggage:
For safety reasons, dangerous articles such as those listed below, must not be carried in passengers’ baggage.
- Compressed gases – (Deeply refrigerated, flammable, non-flammable and poisonous) such as butane, oxygen, liquid nitrogen, aqualung cylinders.
- Corrosives such as acids, alkalis, mercury and wet cell batteries.
- Explosives, munitions, fireworks and flares.
- Flammable liquids and solids such as lighter fuel, matches, paints, thinners and fire-lighters.
- Radioactive materials.
- Brief cases and attache cases with installed alarm devices.
- Oxidizing materials such as bleaching powder, peroxides.
- Poisons and infectious substances such as insecticides, weed-killers and live virus materials.
- Other dangerous articles such as magnetized material, offensive or irritating materials.
Medicines and toiletries in limited quantities, which are necessary or appropriate for the passenger during the journey, such as hairsprays, perfumes and medicines containing alcohol, may be carried.
Many of these listed articles can be carried as air cargo provided they are packed in accordance with cargo regulations. For specific information, contact the airline.
Notice of Government Imposed Taxes/Fees/Charges:
The price of this ticket may include taxes, fees and charges, which are imposed on air transportation by government authorities. These taxes, fees and charges, which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the TAX/FEE/CHARGE box(es) of this ticket. You may also be required to pay taxes, fees and charges not already collected.
Air Transportation to be provided between points in the U.S. (including its overseas territories and possessions) is subject to the individual contract terms (including rules, regulations, tariffs and conditions) of the transporting air carriers, which are herein incorporated by reference and made part of the contract of carriage.
Where this document is issued for transportation, or services other than air travel, specific terms and conditions may apply. These terms and conditions may be included in the ticket set or may be obtained from the issuing company or agent.
Please make sure you have received the important legal notices entitled
“Conditions of Contract”, “Notice of Incorporated Terms”, “Notice of Baggage Liability Limitations”, and “Notice of Overbooking” or the specific terms.
Notice – Overbooking of Flights (U.S. only):
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airlines choosing. If there are not enough volunteers the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airlines boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with the airline or your travel agent.
Some international carriers require reconfirmation of your reservations. Contact the transporting air carrier for the applicable requirements.
Advice to International Passengers on Limitation of Liability:
Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such passengers on a journey to, from, or with an agreed stopping place in the United States of America, the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carriers, parties to such special contracts, for death of or personal injury to passengers is limited in most cases to proven damages not to exceed US $75,000 per passenger, and that this liability up to such limit shall not depend on negligence on the part of the carrier. The limit of liability of US $75,000 above is inclusive of legal fees and costs except that in case of a claim brought in a state where provision is made for separate award of legal fees and costs, the limit shall be the sum of US $58,000 exclusive of legal fees and costs. For such passengers traveling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the carrier for death or personal injury to passengers is limited in most cases to approximately US $10,000 or US$20,000. The names of carriers, parties to such special contracts, are available at all ticket offices of such carriers and may be examined on request. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carriers liability under the Warsaw Convention or such special contracts of carriage. For further information please consult your airline or insurance company representative. Certificates VOID if Detached Before Redemption (US ONLY)
International (Warsaw Convention) Notice:
If the passenger’s journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw convention may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury and for loss of or damage to baggage. See also the notices entitled
“Advice to International Passengers on Limitation of Liability” and “Notice of Baggage Liability Limitations”.
Please review the following information carefully from time to time as it is subject to change.
The information below is intended to explain what taxes and fees apply when you book your travel arrangements with us. We work hard to keep it simple and to try to minimize the lawyer speak. For example, when we list an amount as “taxes,” on the site, that sometimes means (as described below) a “tax recovery charge.” What is a “tax recovery charge?” Well, it is our travel suppliers, and not us, that have the obligation to collect any applicable taxes, governmental fees and other charges and remit them to the government. Therefore, what we’re collecting from you is a “tax recovery charge” that is equal to the amount we expect our travel suppliers to bill us so they can pay those taxes, governmental fees and other charges to the government. What does all this mean to you, as our customer? Probably not much. Just keep in mind that when you see the word “taxes” below or elsewhere on our site, it may mean “tax recovery charge.”
Most of the prices you’ll see displayed for airfare on our site include all applicable taxes and fees to be collected by the airline and remitted to the government. In other cases, sample prices are displayed where it may not yet be possible to calculate all such taxes and fees; for example, if we don’t yet know your departure city or the number of flight segments in your itinerary. In those cases, there will be a plus sign (+) after the displayed price (such as “Miami from $155+”) to let you know that certain additional taxes, governmental fees and other charges, apply, including but not limited to: (i) Airport Passenger Facility Charges of up to US$18, depending on itinerary; (ii) Federal Segment Fees of US$3.40 per segment (defined as a takeoff and a landing); (iii) the September 11th Security Fee of US$2.50 per segment (maximum charge per trip of US$5 one-way, US$10 round-trip); (iv) a Travel Facilities Tax of up to US$14.60 per round-trip for domestic segments beginning or ending in Alaska or Hawaii; and (v) for international itineraries, foreign and U.S. government-imposed charges of up to US$200 per round trip, depending on routing and destination. When you get to the check-out page, all of these amounts will have been calculated for you and you’ll know the total price of your ticket(s) before you make the decision to buy.
In a limited number of stand-alone air transactions, we serve as the merchant of record for credit card and payment purposes. In these situations, amounts displayed in the “Taxes and Fees” line consist of the amount that we expect the relevant airline to bill us for any applicable taxes, governmental fees and other charges that such airline must remit to the government, plus an additional Processing Service Fee that we retain as described below.
Of course, all airfares may be subject to additional restrictions, may not be available on all flights, and may change without notice. Specific fare rules are provided prior to purchase.
We market hotel rooms on the site under two different business models, depending on the preferences of our hotel suppliers. The first is the traditional or “postpaid” model, where you book a room through us at published rates and you pay for that room, plus any applicable taxes, governmental fees and other charges directly to the hotel at check-out.
The second business model is the “prepaid” model (also known as the “net rate” or “merchant” model), where we collect the full amount from you up front and handle the payments to the hotel ourselves. We label the “prepaid” model rooms as “GoodBuy” rooms on our site because they are covered by our Guarantee. Amounts displayed in the “Taxes and Fees” line for GoodBuy hotel transactions consist of the amount that we expect the relevant hotel to bill us for any applicable taxes, governmental fees and other charges, plus an additional Processing Service Fee that we retain as described below.
Amounts displayed in the “Taxes & Fees” line for Total Price car rentals represent the amount of taxes, governmental fees and other charges payable by you directly to the car rental agency when you return your rental car. In the case of car suppliers that do not provide Total Price information, these taxes, governmental fees and other charges will be calculated and displayed to you prior to check-out.
Amounts displayed in the “Taxes and Fees” line for cruise bookings represent the amount of taxes, governmental fees and other charges payable by you to the cruise line when you book your cruise with us.
Unless otherwise noted, prices shown for travel packages are in USD for one adult, and if the travel package includes a hotel, based upon double occupancy. Prices are subject to change based upon your choice of travel dates, number of travelers, departure city, and your choice of flight, hotels or other items, and may require a minimum nights’ stay. Amounts listed in the “Taxes and Fees” line consist of the amount that we expect the relevant suppliers to bill us for any applicable taxes, governmental fees and other charges, plus an additional Processing Service Fee that we retain as described below.
Information regarding taxes, governmental fees and other charges on any travel-related transactions not discussed above will be calculated and displayed to you prior to check-out. Also, remember that you may incur other charges while traveling that are not payable to us and are not included in the quoted price, such as hotel extra-person or extra-bed charges, resort fees, gratuities, hotel energy surcharges, parking fees, telephone fees, room service, movies, mini-bar, or rental car insurance, gasoline, and other incidentals.
We impose certain service fees as outlined below.
We act as an intermediary between travel suppliers and consumers for the booking of and payment for travel accommodations. To facilitate the provision of travel accommodations to consumers, we enter into agreements with various travel suppliers which govern the booking of and payment for such accommodations through this web site. The price listed for travel accommodations includes the amount(s) paid to the relevant travel supplier(s) in connection with facilitating your travel arrangements, as well as a fee for facilitating such travel arrangements, which we retain.
Online Air Transaction Service Fee.
A non-refundable fee of $5.00 to $15.00 may be charged for each air transaction. The fee varies based on airfare, carrier, destination, and other factors. To the extent any online air transaction service fee applies, it will be included in the airfare and itemized prior to purchase. The current maximum number of tickets per transaction is six. Purchasing more than six tickets begins a new transaction with its own online air transaction service fees. This online air transaction service fee applies to both e-tickets and paper tickets. There is no online air transaction service fee on air transactions that are a part of a travel package.
Offline Air Transaction Service Fee.
In addition to the Online Air Transaction Service Fee, a non-refundable fee of US$25 per passenger (up to 3 passengers) is charged for airline tickets booked by telephone via our toll-free number. Reservations for departure in 24 hours or fewer cannot be booked by telephone.
Processing Service Fee.
Certain service fees are charged for processing your travel reservation through our system. These are often bundled into the Taxes and Fees amount in order to maintain the opaque nature of the “prepaid” rate, as required by our contracts with our suppliers.
Paper Ticket Shipping Fees.
Most air transactions can be fulfilled using e-tickets. However, if an airline does not offer e-ticketing, or if you request paper tickets, there will be a shipping fee assessed of US$19.95 per transaction for second business day delivery; US$24.95 per transaction for next business day delivery; or US$39.95 per transaction for international delivery. Airlines may assess additional charges for issuance of paper tickets and additional charges may apply to Sabre Agency Ticketing. We will bill any such paper ticket fees to the credit card or debit card provided in the booking process.
Fees for Changes/Cancellations/Refunds.
Itinerary changes, cancellations and refunds, if permitted for the airfare, may carry a fee of up to US$150 that may vary by market, carrier and specific fare rule.
YOUR TOTAL PRICE FOR ANY TRANSACTION, INCLUDING ALL AMOUNTS PAYABLE TO US, WILL ALWAYS BE DISPLAYED TO YOU PRIOR TO PURCHASE.
Last Updated: June 11, 2017